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Know Where You Stand With Our Terms

Our legal framework covers how your account is managed, how your data is handled, and what rules apply when you use royal23 from Indonesia.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeDANA · OVO · GoPay Context
royal23 Know Where You Stand With Our Terms
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We take a straightforward approach to data: collect what is needed to run your account, protect it with standard encryption in transit and at rest, and do not sell it to third parties. Here is how each area works in practice.

Data Retention

We keep your account data for as long as your account is active and for the period required afterward under applicable law. You can request a review of what we hold via support.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop — so your returning-user flow stays intact when you switch devices mid-session.

Account Security

Account access uses a one-time password sent to your registered number. We do not store raw passwords. If you suspect unauthorised access, contact support immediately to lock your account.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention obligations. Submit requests through our support channel with your account ID.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Questions

If you have a question about these terms, want to understand how your data is used, or need to raise a formal concern, we have three ways to get in touch. We aim to acknowledge legal and account queries promptly and direct them to the right team.

Team online

Live Chat

Open the chat widget from any page on royal23. Legal and account queries are flagged to the right team. Available during our published support hours.

Email Support

Send detailed legal requests or data inquiries to our support address. Include your account ID so we can locate your records and respond accurately.

Account Help Centre

The Help Centre covers account verification steps, data request procedures, and how to raise a formal complaint — accessible from your account menu.

Common Questions About Our Legal Terms

These are the questions we actually get about our terms, policies, and account rights. Straight answers, no filler.

Our terms are governed by the jurisdiction stated in the agreement. Access and enforceability depend on local law in your region. Where local law restricts availability, that restriction applies.

Contact support via live chat or email with your account ID. We will identify what data we hold and provide it in the format required under applicable law, within the required timeframe.

Yes, but they are also subject to each e-wallet provider's own conditions. Both sets of terms apply to any transaction. We recommend reviewing your wallet provider's policy alongside ours.

You can request deletion of personal data that is no longer required for legal or operational reasons. Some data must be retained under applicable law even after an account closes — support can clarify what applies to your account.

We will notify you of material changes via your registered contact details or a notice when you next log in. Continued use after the effective date means you have accepted the updated terms.

Cookies keep your session active across your mobile browser and let you return without re-entering credentials each time. You can manage cookie preferences through your browser settings, though some functions may be affected.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.